Why Excellent Service? It costs 6 to 8 times more to get a new customer than to keep an old one. There is a 12% higher profit margin with your existing customers. Companies that keep their existing customers enjoy a 9% higher growth rate than ones who don’t.
Who can attend the workshop?
Frontliners, service providers and professionals who are in the field of customer service management can attend The Art of Customer Service workshop.
Benefits of attending the training
At the end of the workshop, participants will be able to:
- Discover the link of their own job to internal and customer satisfaction
- Understand the integral role they play in taking care of internal and external customers in achieving he torganizational bottom-line (profit for sustainability) focusing on telemarketing, handling complaints, and bringing the best attitude from the service providers.
- Learn and apply the basics of customer relations by learning about the ways to get more from existing and satisfied customers.